Responsible Gambling
At Stay Lucky we take safer gambling seriously. We design our site to help you stay in control, protect your account and make informed choices about how and when you play. This page explains the tools we provide, how to use them and where to find independent support if you need it. For quick access to any option, sign in and visit your account settings or contact our support team.
Player protection principles
We aim to keep play fun and controlled. We encourage responsible behaviour by offering clear tools, timely reminders and easy ways to pause activity. We do not permit underage gambling and we expect all customers to comply with our terms when using account controls.
Activity-control tools
Our account controls let you manage your play without having to close your account. You can set limits, schedule breaks and review your session history. These tools are available from the account area and can be changed at any time, subject to any cooling-off period that applies.
Deposit limits
You can set deposit limits to control how much you add to your account over a chosen period. Limits can be set per day, week or month and are applied to all payment methods linked to the account. If you need help setting or lowering a limit, contact our support team via live chat.
Loss limits
Loss limits help prevent overspending by capping net losses over a specified timeframe. They work alongside deposit limits and can be adjusted in your responsible gambling settings. Any changes to higher limits may be subject to a waiting period for your protection.
Time limits, session reminders and time-outs
Use reality checks and session reminders to keep track of how long you play. You can choose automated pop-ups at set intervals and activate short time-outs when you want to step away. Time-outs are temporary account freezes that automatically lift after the selected period ends.
Self-exclusion and account breaks
If you need a longer break, self-exclusion closes access to your account for a set period. During self-exclusion you cannot log in or open a new account with us. If you decide to return, you will need to follow our reinstatement process which includes a cooling‑off period and verification checks.
Signs of problematic behaviour
Look out for signs such as chasing losses, neglecting daily responsibilities, increasing deposit frequency or using multiple accounts to bypass limits. If any of these apply, consider tightening limits, taking a time-out or self-excluding and seek support.
Tips for maintaining control
Plan your play in advance, set affordable limits, use reality checks, never gamble with money you cannot afford to lose and avoid alcohol while playing. Share concerns with a friend or family member and use our account tools to enforce the changes you set.
Professional help and support organisations
If you need help beyond our tools, contact recognised support services in the UK such as GamCare, GambleAware and Gambling Therapy. These organisations offer confidential advice, helplines and treatment options. For immediate assistance, speak with our support advisers who can guide you through available options.
StayLucky is committed to safer gambling. If you have questions about any tool or need assistance, please use live chat or the support centre in your account.