Contact Our Support Specialists

If you need help with your account, technical issues, or general enquiries, our UK support team at Stay Lucky is ready to assist. We can guide you through registration, KYC checks, deposits and withdrawals, and we handle promotion or game queries. Use live chat for immediate help, or email and phone for account or billing concerns. For partner and payments enquiries please reference StayLucky so the right team can help quickly.

Department	Contact
Customer support	[email protected] (live chat & email; typical reply within 24 hours; instant chat available)
General enquiries	[email protected] (corporate, press and general enquiries; allow 48 hour response)
Affiliate enquiries	[email protected] (affiliate programme, reporting and payments; account manager support)
Phone	+44 20 7946 1832 (call Mon-Fri 09:00-18:00)
Working hours	Mon-Fri, 09:00-18:00 GMT

Contact Us by Email

Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your full name, account number, up-to-date contact details and any relevant attachments. Providing complete information helps us resolve your query faster and avoids unnecessary delays.

Send Us a Message

Name

<label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" placeholder="How can we help?" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 12px;background:#0070c9;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">  Send message</button>

Response Time

Our support team aims to respond to most enquiries within one business day. Live chat is usually the quickest route, while email replies may take a little longer. More complex matters that need verification or input from third parties can take several days to resolve, depending on the issue. We’ll keep you informed of progress throughout.

Feedback

We want to hear from you - share feedback, suggestions or ideas to help improve Stay Lucky. Your comments are reviewed carefully by our team and used to refine features, promotions and the overall user experience. Drop a note to [email protected] or use the feedback form in your account; we read every message and appreciate your input to make StayLucky better for everyone.