Data Privacy Policy

Welcome to the privacy policy for Stay Lucky. This page explains how we collect, use and protect your personal information when you create an account, play games or otherwise use our services. We respect your privacy and aim to be clear about the data we hold, why we hold it and the choices you have about that information.

Types of data we collect

We collect a range of information to operate your account and provide our services. This includes personal data you give us directly, technical data from your device and transactional data related to deposits, wagers and withdrawals.

Personal data

Personal data includes name, date of birth, contact details (email and phone), address, identity documents for verification, and payment details when you make deposits or withdrawals. We also record account credentials and communications with our support team.

Technical data

Technical data covers IP address, device and browser information, operating system, language settings, and usage data such as pages visited, game activity and session times. This helps us keep the service secure and improve performance on phones and desktop.

Transactional data

Transactional data means records of deposits, bets, wins, losses, bonuses applied and withdrawal requests. We also log payment confirmations and any dispute or chargeback information necessary to resolve account issues.

Use of information

We use your data to create and maintain your account, process payments, verify identity for regulatory and fraud-prevention purposes, and respond to enquiries. Data also supports customer service, technical support, and internal reviews of game fairness and payment processing. Where allowed, we may use non-identifying data for analytics and product improvements.

Data protection practices

We protect personal information using standard technical and organisational measures such as encrypted connections (HTTPS), access controls and secure storage. Only authorised staff and third-party service providers with a need to know may access personal data. We regularly review security practices to help prevent unauthorised access.

Cookies and tracking technologies

We use cookies and similar tools to deliver core site functionality, remember preferences, measure performance and provide personalised content. You can manage cookie preferences via your browser settings or our cookie controls where provided. Third-party analytics and advertising partners may also place cookies; their use is governed by their own policies.

User rights

You have rights over the personal data we hold about you. These typically include the right to access your data, request correction of inaccurate information, and request deletion where we are not required to retain it for legal or operational reasons. You may also object to or restrict certain processing and request a copy of your data in a portable format where applicable.

Access, correction and deletion

To access, correct or request deletion of your personal data, contact our support team. We will respond to verifiable requests in line with applicable law and may ask for proof of identity before making any changes. Note that account closure may not remove records we must keep for compliance or fraud-prevention purposes.

Information sharing and third parties

We may share necessary information with payment processors, identity verification providers, anti-fraud services and other third-party suppliers who support our operations. We do not sell your personal data. Where we share data, recipients are contractually bound to protect it and only use it for agreed purposes. We may also disclose information in response to lawful requests from authorities.

Privacy policy updates

We may update this policy from time to time. Significant changes will be posted on-site with an updated effective date. If you have questions about this policy or how we handle your data at StayLucky, please contact [email protected].