User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the Stay Lucky website and services. They describe the relationship between you and us, explain your responsibilities as an account holder, and outline how we operate promotions, payments and account checks. We expect all users to read and accept these terms before playing or depositing.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Keep your password secure and do not share it. We may require you to change your password or lock your account if we suspect unauthorised access or misuse. If you believe your account has been compromised, contact our support team immediately.

Verification and documentation

We may ask you to provide identity, address and payment verification documents before processing withdrawals or where required to prevent fraud. Verification must be provided promptly on request. Until verification is complete, withdrawals and certain account features may be restricted.

Eligibility requirements

To register you must be at least 18 years old and eligible to gamble in your jurisdiction. We do not authorise accounts for individuals in territories where online gambling is prohibited. Only one account per person, household and payment method is permitted. Opening multiple accounts may result in account closure and confiscation of funds.

Acceptable platform use

Use of our services must be lawful and honest. Prohibited actions include collusion, use of bots or automated software, chargebacks, and attempts to exploit promotions or system errors. We reserve the right to suspend or close accounts and withhold winnings where we reasonably suspect abuse or criminal activity.

General bonus and promotion rules

Promotions are subject to specific terms which will be made available with each offer. Only one active bonus may be used at a time unless stated otherwise. Wagering contributions, maximum bet limits during bonus play and excluded games will be stated in the promotion terms. Failure to comply with promotion rules may lead to bonus forfeiture and account restrictions.

Deposits and withdrawals

Deposits must be made from payment methods registered in your name. We process deposits promptly; withdrawal times depend on the payment method and the outcome of any verification checks. Withdrawal limits and processing arrangements may apply. StayLucky may apply additional security checks to large or unusual withdrawals. Where limits exist, we will manage payouts in line with our published rules and in a reasonable manner.

Dispute resolution

If you have a complaint please contact our support team so we can attempt to resolve the matter. We will investigate complaints and aim to respond in a timely manner. If we cannot reach agreement, you may seek independent advice or dispute resolution through a relevant consumer body in your jurisdiction.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be notified to you through the site, email or account messages where reasonably practicable. Continued use of your account after notification constitutes acceptance of the revised terms. If you do not accept the changes you should stop using our services and close your account.

By using our site you confirm that you have read and accept these terms and agree to comply with any additional rules that apply to specific promotions or products.